Shipping Policy

Last Updated: 13 August 2026

Thank you for shopping with Rizz Up.

This Shipping Policy explains how orders placed through Rizz Up are processed, shipped and delivered within India.

By placing an order with Rizz Up, you agree to the shipping terms described below.

SHIPPING WITHIN INDIA

Rizz Up currently ships products within India only.

We do not currently offer international shipping.

Orders can be delivered only to locations that are serviceable by our logistics partners. Delivery availability may vary depending on the destination PIN code and the availability of courier services in that location.

SHIPPING PARTNERS

Rizz Up may use third-party logistics and courier partners to deliver customer orders.

We currently intend to use Shiprocket and its available courier network, which may include DTDC and other courier partners depending on the destination, service availability and operational requirements.

The specific courier used for an order may therefore vary.

Rizz Up may change or add courier partners from time to time to improve delivery coverage and service.

ORDER PROCESSING

After an order is successfully placed and payment is confirmed, Rizz Up generally aims to process and hand the order over to the applicable courier partner within:

1–2 business days.

Business days generally exclude Sundays and applicable public holidays.

Order processing may take longer in circumstances such as:

High order volumes;
Product launches;
Promotional campaigns or sales;
Public holidays;
Unforeseen operational issues;
Address verification issues;
Payment confirmation delays; or
Other circumstances beyond our reasonable control.

If there is a significant delay in processing an order, Rizz Up may contact the customer using the contact details provided with the order.

DELIVERY TIME

Once an order has been handed over to the courier partner, the estimated delivery timeframe is generally:

5–10 business days.

Delivery time may vary depending on:

Destination PIN code;
Courier service availability;
Distance;
Weather conditions;
Local transportation conditions;
Public holidays;
Regional restrictions;
Operational disruptions;
Delivery attempts; and
Other circumstances outside Rizz Up's reasonable control.

The 5–10 business day period is an estimated delivery timeframe and is not a guaranteed delivery date.

Where the courier provides an estimated delivery date or tracking information, the information displayed by the courier may be used to monitor the shipment.

SHIPPING CHARGES

Applicable shipping charges will be displayed to the customer during checkout before the order is placed.

The shipping charge may vary depending on factors such as:

Order;
Destination;
Shipping service;
Promotional offers; and
Other applicable conditions.

Rizz Up will display applicable mandatory charges to the customer before completion of the purchase.

Free Shipping Through Coupons

Where a valid coupon or promotional code specifically provides free shipping, the shipping charge will be waived for the eligible order in accordance with the terms of that coupon.

Free shipping applies only to the order for which the eligible coupon has been successfully applied and is subject to the terms of the applicable offer.

CASH ON DELIVERY (COD)

Cash on Delivery may be available for eligible products and serviceable locations.

Where COD is available and selected by the customer:

An additional COD charge of ₹100 will apply.

The applicable COD charge will be displayed to the customer before the order is completed.

COD availability may depend on:

Product eligibility;
Order value;
Destination PIN code;
Courier availability;
Serviceability; and
Other operational restrictions.

Rizz Up reserves the right to restrict COD availability for particular products, locations or orders where necessary.

ORDER TRACKING

Where tracking is provided by our logistics/shipping service, customers may receive shipment tracking information after their order has been dispatched.

Tracking information may be provided through available communication channels or through the applicable tracking system.

Tracking availability and the frequency of tracking updates are controlled partly by the applicable courier/logistics provider.

If tracking information is not immediately available after dispatch, customers may contact Rizz Up at:

Email: connect@rizzup.store
Phone: +91 63740 57137

DELIVERY ATTEMPTS

Courier partners may make one or more delivery attempts depending on their applicable delivery procedures.

Customers should ensure that:

The delivery address provided is accurate and complete;
The recipient is available to receive the parcel where possible;
The provided phone number is reachable; and
Any delivery communication from the courier is responded to where necessary.

If a delivery attempt fails because the customer is unavailable, unreachable, provides an incorrect/incomplete address, refuses a shipment, or otherwise prevents delivery, the courier may make another attempt or return the parcel to Rizz Up in accordance with its procedures.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing accurate delivery information when placing an order.

This includes:

Recipient name;
Complete address;
PIN code;
Mobile number; and
Other information necessary for delivery.

If you realise that your shipping address is incorrect after placing an order, contact us as soon as possible at:

connect@rizzup.store

We will try to accommodate an address change where possible.

However, an address change cannot be guaranteed once the order has been packed, dispatched or entered the courier network.

If an order is returned to Rizz Up because of an incorrect, incomplete or undeliverable address, the applicable resolution will be handled case by case.

Depending on the circumstances, this may include:

Reshipment after payment of applicable additional shipping costs;
Refund subject to applicable refund/return terms and deduction of applicable shipping costs; or
Another appropriate resolution agreed with the customer.

FAILED DELIVERY / REFUSED COD ORDERS

If an order cannot be delivered because the customer:

Refuses to accept the parcel;
Is repeatedly unavailable;
Does not respond to the courier;
Provides an incorrect or incomplete address; or
Otherwise prevents delivery,

the parcel may be returned to Rizz Up.

For such cases, any refund, reshipment or other resolution will be handled according to the circumstances of the order and Rizz Up's applicable Return & Refund Policy.

Additional shipping or handling costs may apply where reshipment is requested due to circumstances attributable to the customer.

CHANGING THE SHIPPING ADDRESS

If you need to change your delivery address after placing an order, contact us as soon as possible.

Email: connect@rizzup.store
Phone: +91 63740 57137

We will make reasonable efforts to accommodate the requested change.

However, we cannot guarantee an address change once an order has been packed, dispatched or transferred to the courier.

MULTIPLE PRODUCTS IN ONE ORDER

Where an order contains multiple products, Rizz Up generally intends to package and ship the products together in one parcel.

However, circumstances such as product availability, operational requirements, courier restrictions or other unforeseen circumstances may require an order to be shipped separately.

If an order is split into multiple shipments, the customer will not be charged additional shipping solely because Rizz Up has chosen to split the shipment, unless otherwise disclosed at the time of purchase.

LOST OR MISSING SHIPMENTS

If your order appears to be lost, significantly delayed or marked as delivered but has not been received, contact Rizz Up at:

connect@rizzup.store

We may coordinate with the applicable logistics/courier partner to investigate the shipment.

The resolution will depend on the circumstances and the outcome of the courier investigation and may include:

Further delivery attempts;
Reshipment; or
Refund,

where appropriate and subject to the applicable policies and circumstances.

Customers should provide any information reasonably required to assist with the investigation.

DAMAGED PACKAGES OR PRODUCTS

Customers should inspect their package and product as soon as reasonably possible after delivery.

If a parcel or product appears damaged, customers should contact Rizz Up within 48 hours of delivery.

Please provide:

Order number;
Photographs of the outer packaging;
Photographs of the damaged product;
A description of the issue; and
Any other information reasonably requested by our support team.

Where appropriate, we may request photographs or videos to assess the condition of the package/product and determine the appropriate resolution.

Damage claims will be assessed case by case.

Depending on the circumstances, the resolution may include replacement, exchange, refund or another appropriate remedy in accordance with applicable law and Rizz Up's Return & Refund Policy.

DELIVERY DELAYS

Rizz Up provides estimated delivery timeframes rather than guaranteed delivery dates.

Delivery may be delayed due to circumstances including:

Severe weather;
Natural events;
Transportation disruptions;
Strikes;
Public disturbances;
Government restrictions;
Courier operational issues;
High-volume periods;
Public holidays;
Incorrect or incomplete customer information;
Failed delivery attempts;
Technical issues;
Unforeseen logistics disruptions; or
Other circumstances beyond Rizz Up's reasonable control.

Where an order is materially delayed, customers may contact Rizz Up for assistance.

Nothing in this section limits any rights or remedies available to consumers under applicable law. The Consumer Protection (E-Commerce) Rules require e-commerce entities to provide relevant delivery/shipment information and address applicable consumer remedies where goods are delivered later than the stated delivery period, subject to applicable exceptions such as force majeure.

ORDER CANCELLATION BEFORE DISPATCH

If you wish to cancel an order before it has been dispatched, contact Rizz Up as soon as possible.

Email: connect@rizzup.store
Phone: +91 63740 57137

We will try to process cancellation requests received before dispatch.

However, cancellation cannot be guaranteed once an order has already been packed, dispatched or transferred to the courier.

Any refund resulting from an approved cancellation will be processed in accordance with Rizz Up's applicable Return & Refund Policy and the payment method used for the order.

SHIPPING AND RETURNS

Shipping and delivery are separate from Rizz Up's return and refund process.

For information about:

Returns;
Exchanges;
Refunds;
Eligibility;
Return shipping costs;
Damaged/defective products; and
Other return-related matters,

please refer to our Returns & Refunds Policy.

The applicable return shipping charges and other return conditions will be disclosed in that policy.

COURIER-RELATED ISSUES

Rizz Up works with third-party logistics providers to deliver orders.

Although we select logistics partners based on service availability and operational requirements, certain aspects of the delivery process are controlled by the courier.

If you experience a delivery issue, please contact Rizz Up rather than attempting to resolve the matter only with the courier. We will assist where reasonably possible and coordinate with the relevant logistics provider when necessary.