Privacy Policy

Last Updated: 13 August 2026

Rizz Up Private Limited ("Rizz Up", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us when you visit, create an account on, or make a purchase through our website, rizzup.store, or interact with us through our services and official communication channels.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how we protect it, and the choices and rights available to you.

By using our website, creating an account, placing an order, contacting us, submitting a review, or otherwise interacting with Rizz Up, you acknowledge that you have read and understood this Privacy Policy.

WHO WE ARE

The entity responsible for the processing of personal information described in this Privacy Policy is:

Rizz Up Private Limited

Registered Office:
Muthamizh Nagar, Kodungaiyur,
Chennai, Tamil Nadu – 600 118, India

Email: connect@rizzup.store
Phone: +91 63740 57137

Grievance Officer

Name: Mohammed Ismail
Designation: Grievance Officer
Email: connect@rizzup.store
Phone: +91 63740 57137

For privacy-related requests or complaints, you may contact us using the details above.

WHERE THIS POLICY APPLIES

This Privacy Policy applies to personal information collected through:

• Our website, rizzup.store;

• Customer accounts created on our website;

• Orders placed through our website;

• Customer service and support interactions;

• Reviews and other content submitted by customers;

• Our official WhatsApp and other official communication channels;

• Promotional communications from Rizz Up; and

• Other interactions you have directly with Rizz Up in connection with our products and services.

Rizz Up currently sells its products within India through its website and through Amazon.

This Privacy Policy does not govern the privacy practices of third-party websites, platforms, marketplaces, payment providers, courier companies, social-media platforms, or other services that have their own privacy policies.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Rizz Up, we may collect the following categories of personal information.

Account Information

When you create an account, we may collect:

• Full name;

• Email address;

• Mobile/phone number;

• Account login information; and

• Other information necessary to maintain your customer account.

Order and Delivery Information

When you place an order, we may collect:

• Name;

• Mobile number;

• Email address;

• Billing information, where applicable;

• Shipping/delivery address;

• PIN code;

• Products purchased;

• Order value;

• Order number;

• Order status;

• Return, refund and exchange information; and

• Other information required to process and fulfil your order.

Payment Information

Payments made through our website may be processed by Razorpay or other payment services made available by us from time to time.

Rizz Up does not request or intentionally store your complete credit/debit card number, CVV, UPI PIN, banking password, or similar highly sensitive payment authentication credentials on its own systems.

Payment information entered through a third-party payment interface may be processed directly by the applicable payment provider in accordance with its own privacy and security practices. Razorpay states that sensitive payment information such as CVV and PIN is not stored by Razorpay.

For Cash on Delivery orders, we may process the information necessary to confirm, fulfil and deliver the order and collect payment.

Communications

When you contact us, we may collect information contained in your communication, including:

• Your name;

• Email address;

• Phone number;

• Order number, if provided;

• The content of your message; and

• Information necessary to resolve your enquiry.

Reviews and Customer Content

You may voluntarily submit product reviews, ratings, photographs, videos, comments or other content.

Depending on what you submit and the settings available to you, this may include:

• Your review;

• Your name or display name;

• Photographs or videos;

• Product experience information; and

• Other information you voluntarily provide.

We may display reviews and customer-submitted content on our website and, where appropriate permission has been obtained, use such content for Rizz Up's social-media, advertising and promotional activities.

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically by Shopify and by technologies or services operating on our website.

This may include information such as:

• IP address;

• Browser type;

• Device information;

• Operating system;

• Approximate technical/location information;

• Pages viewed;

• Referring pages;

• Interaction with the website;

• Session information;

• Cookies and similar technologies; and

• Other technical information necessary for website operation, security, analytics or performance.

Shopify states that information relating to visitors' devices, browsers, IP addresses and website activity may be collected through cookies and similar technologies on Shopify-powered storefronts.

The specific analytics, advertising and tracking technologies enabled on our website may change over time.

HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes:

Providing Our Services

We use your information to:

• Create and maintain your customer account;

• Process and confirm orders;

• Process payments;

• Arrange delivery;

• Provide customer support;

• Process returns, exchanges and refunds;

• Communicate regarding your orders;

• Maintain records of transactions; and

• Provide products and services requested by you.

Communications About Your Orders

We may contact you through email, phone, SMS, WhatsApp or other appropriate channels regarding:

• Order confirmation;

• Payment confirmation;

• Order processing;

• Shipping;

• Delivery;

• Failed delivery attempts;

• Returns;

• Refunds;

• Exchanges;

• Account-related matters;

• Security matters; and

• Other communications necessary to provide the services you requested.

These service-related communications are different from promotional marketing communications.

Customer Support

We use your information to respond to questions, complaints, requests and other customer-service enquiries.

Improving Rizz Up

We may use information to:

• Understand how customers interact with our website;

• Improve website functionality;

• Improve our products and services;

• Identify technical problems;

• Prevent fraudulent or abusive activity;

• Maintain website security; and

• Improve the customer experience.

Marketing and Promotional Communications

Where permitted by applicable law and where the appropriate consent or other lawful basis is required, we may use your contact information to send promotional communications relating to Rizz Up, including:

• New product launches;

• Product announcements;

• Discounts;

• Offers;

• Sales;

• Campaigns;

• Events; and

• Other Rizz Up promotional content.

Promotional communications may be sent through:

• Email;

• SMS;

• WhatsApp; and

• Other communication channels used by Rizz Up from time to time.

We will implement applicable consent, preference and opt-out mechanisms for promotional communications.

You may request that we stop sending promotional communications by using the available unsubscribe/opt-out mechanism or by contacting us at connect@rizzup.store.

Stopping promotional communications will not prevent us from sending necessary transactional or service-related communications concerning an existing order or account.

CUSTOMER REVIEWS, PHOTOS AND OTHER CONTENT

We value customer feedback and may allow customers to submit reviews, ratings, photographs or other content.

If you submit a review, your name or display name may be displayed together with the review, depending on the information you provide and the functionality of the website.

If you voluntarily submit photographs, videos or other content, Rizz Up may use that content for promotional purposes only where the appropriate permission or consent has been obtained.

Where permitted, such use may include:

• Rizz Up's website;

• Instagram;

• Facebook;

• YouTube;

• Other Rizz Up social-media channels;

• Rizz Up advertising campaigns; and

• Other promotional materials.

You should not submit content containing another person's personal information, photograph or likeness unless you have the necessary permission to do so.

WHO WE SHARE PERSONAL INFORMATION WITH

We do not sell your personal information as a standalone commercial product.

We may share personal information where necessary to operate our business, provide our services, fulfil orders, process payments, communicate with customers, maintain security, comply with legal obligations, or perform other purposes described in this Privacy Policy.

Shopify

Our website is operated using Shopify.

Shopify provides the technology and infrastructure used to operate our online store and may process customer and technical information in connection with providing its services.

Shopify's current documentation explains that it processes information relating to customers of Shopify-powered stores and may use service providers, analytics providers, advertising partners and other subprocessors depending on the services enabled by a merchant.

Payment Providers

We use Razorpay for payment processing.

Information necessary to process your payment may be shared with or processed by Razorpay.

Razorpay's customer privacy notice states that it processes personal data such as identifiers, transaction information and technical information in connection with payment services.

Delivery and Courier Partners

We may share information necessary to deliver your order with our courier and logistics partners.

This may include:

• Name;

• Delivery address;

• Phone number;

• PIN code; and

• Order/delivery information.

Our current courier arrangements may include DTDC, and we may use other courier providers from time to time.

This information is shared for purposes such as order fulfilment, shipment processing, delivery, delivery notifications and handling delivery-related issues.

Amazon

When you purchase Rizz Up products through Amazon, Amazon's own systems and privacy practices also apply to information collected and processed through the Amazon marketplace.

Rizz Up may receive and process information made available to us through Amazon that is necessary to fulfil orders, provide customer support, process returns/refunds and comply with applicable obligations.

Marketing, Social Media and Advertising Platforms

Where enabled and permitted by applicable law, we may use third-party platforms and services such as:

• Meta/Instagram;

• Facebook;

• Google;

• WhatsApp;

• Email/SMS service providers; and

• Other marketing or advertising providers.

These services may process information in accordance with their own privacy policies and the settings/configuration implemented by Rizz Up.

We will not state that a particular analytics or advertising technology is being used unless it is actually enabled on our website.

Service Providers

We may share information with service providers who assist us with:

• Website operation;

• Customer support;

• Communication;

• Security;

• Fraud prevention;

• Analytics;

• Marketing;

• Technology;

• Legal/compliance requirements; and

• Other legitimate business operations.

Such parties may process information only as necessary to provide their services or as otherwise permitted by applicable law.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies and similar technologies may be used for purposes including:

• Keeping the website functioning;

• Maintaining customer sessions;

• Maintaining shopping-cart functionality;

• Remembering preferences;

• Account functionality;

• Security and fraud prevention;

• Understanding website usage;

• Analytics and performance measurement; and

• Advertising or marketing, where such technologies are enabled.

Shopify's own cookie documentation confirms that Shopify-powered merchant storefronts can use necessary, performance, analytics, advertising and social-media/content cookies and similar technologies.

The exact cookies and technologies used on rizzup.store may change as we add, remove or configure Shopify features, applications, analytics services or advertising tools.

Where applicable, you may be able to manage certain cookie preferences through your browser or available website privacy controls. Disabling certain cookies may affect the functionality of the website.

ANALYTICS AND ADVERTISING

Rizz Up may introduce analytics and advertising technologies as the business develops.

These technologies may help us understand:

• How visitors find our website;

• Which pages and products are viewed;

• How visitors interact with our website;

• Whether advertising campaigns are effective;

• Which products or content are relevant to customers; and

• How we can improve our website and marketing.

If we enable third-party analytics, pixels, tags or advertising technologies, the relevant providers may process information in accordance with their respective privacy policies.

Where applicable, Rizz Up will implement the consent and privacy controls required for such technologies.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing products and services;

• Maintaining customer accounts;

• Processing orders;

• Handling returns, refunds and exchanges;

• Resolving disputes;

• Maintaining business and transaction records;

• Complying with tax, accounting and other legal obligations;

• Preventing fraud and misuse;

• Protecting our legal rights; and

• Meeting other applicable legal or regulatory requirements.

Different types of information may therefore be retained for different periods.

Where information is no longer required for the relevant purpose and there is no legal or legitimate reason to retain it, we may delete, anonymise or otherwise dispose of it securely.

A request to delete personal information does not necessarily require us to delete information that we are legally required or otherwise permitted to retain.

YOUR PRIVACY RIGHTS AND REQUESTS

Subject to applicable law and any conditions or exceptions that may apply, you may contact us regarding your personal information and request, where applicable:

• Access to information concerning the processing of your personal information;

• Correction of inaccurate or incomplete information;

• Deletion of personal information where retention is no longer required or otherwise permitted;

• Withdrawal of consent where processing is based on consent;

• Cessation of certain promotional communications; and

• Other rights available under applicable data-protection law.

You may submit a request by contacting:

Email: connect@rizzup.store

We may need to verify your identity before acting on a request in order to protect your account and personal information.

We will handle valid requests within the period required by applicable law.

WITHDRAWING CONSENT

Where we process personal information based on your consent, you may withdraw that consent by contacting us at:

connect@rizzup.store

You may also use any available unsubscribe or opt-out mechanism provided in promotional communications.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Withdrawal may also not be possible where we are required or otherwise permitted by law to continue processing certain information.

ACCOUNT AND DATA DELETION

If you want to request deletion of your Rizz Up account or personal information, contact us at:

connect@rizzup.store

We will review the request and manually process eligible deletion requests.

Please understand that deleting an account does not necessarily mean that all information can immediately be erased. Certain information may need to be retained for legal, accounting, tax, fraud-prevention, dispute-resolution or other legitimate purposes.

Where information is required to be retained, we will restrict its use to the applicable purpose to the extent required by law.

SECURITY OF YOUR INFORMATION

Rizz Up takes reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

We use appropriate technical and organisational measures relevant to the nature of the information and the services we use.

Payment processing is handled through third-party payment infrastructure such as Razorpay. Rizz Up does not intentionally collect or store customers' complete card details, CVV or banking passwords on its own systems.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You are also responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorisation.

CHILDREN AND MINORS

Rizz Up is a clothing business and does not intentionally market its products as a service specifically directed at children.

Our products may be purchased by customers of different ages. However, under applicable Indian data-protection law, special requirements may apply to the processing of personal information relating to children.

Rizz Up does not knowingly seek to collect or process children's personal information in a manner prohibited by applicable law.

Where applicable law requires verifiable parental or guardian consent or imposes restrictions on tracking, behavioural monitoring or targeted advertising involving children, Rizz Up will take appropriate measures required by that law.

If you believe that a child has provided personal information to Rizz Up in circumstances where the required consent was not obtained, please contact us at connect@rizzup.store.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, social-media platforms or services.

These may include platforms such as:

• Instagram;

• Facebook;

• YouTube;

• WhatsApp;

• Amazon;

• Razorpay; and

• Other third-party services.

When you leave our website or interact directly with a third-party service, that third party's own privacy policy and terms may apply.

Rizz Up is not responsible for the privacy practices of third parties that operate independently from us.

SOCIAL MEDIA

Rizz Up maintains official social-media accounts and may interact with customers through platforms including Instagram, Facebook, YouTube and WhatsApp.

Information you voluntarily provide through those platforms may be visible to us and may also be processed by the relevant platform.

We encourage you to review the privacy settings and privacy policies of the social-media services you use.

DATA SHARING FOR LEGAL AND SECURITY PURPOSES

We may disclose personal information where reasonably necessary to:

• Comply with applicable law, regulation, court orders or lawful requests;

• Respond to government or regulatory authorities;

• Detect, investigate or prevent fraud;

• Protect the security of our website, systems or customers;

• Enforce our terms and policies;

• Establish, exercise or defend legal claims; or

• Protect the rights, property or safety of Rizz Up, our customers or others.

BUSINESS TRANSFERS

If Rizz Up undergoes a merger, acquisition, restructuring, sale of assets, financing, reorganisation or similar transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable law.

CROSS-BORDER PROCESSING

Rizz Up currently sells only within India.

However, certain third-party technology and service providers used to operate an online store may process information from locations outside India.

Where personal information is transferred or processed outside India, Rizz Up will take the steps required by applicable law and the contractual arrangements applicable to the relevant service providers.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes to our business;

• Changes to our website or services;

• New technologies;

• Changes to our data-processing practices;

• Changes to third-party service providers; or

• Changes in applicable laws or regulations.

When we make material changes, we may provide appropriate notice through our website or other suitable communication channels.

The "Last Updated" date at the beginning of this Privacy Policy indicates when it was most recently revised.

GRIEVANCE REDRESSAL

If you have a complaint, concern or grievance relating to:

• Your personal information;

• Our privacy practices;

• Your account;

• Our processing of personal information;

• Promotional communications; or

• Any matter covered by this Privacy Policy,

you may contact our Grievance Officer:

Mohammed Ismail
Grievance Officer
Rizz Up Private Limited
Muthamizh Nagar, Kodungaiyur,
Chennai, Tamil Nadu – 600 118, India

Email: connect@rizzup.store
Phone: +91 63740 57137

We will acknowledge and address grievances in accordance with applicable law.

CONTACT US

For privacy questions, requests, complaints or concerns, contact:

Rizz Up Private Limited

Muthamizh Nagar, Kodungaiyur,
Chennai, Tamil Nadu – 600 118, India

Email: connect@rizzup.store
Phone: +91 63740 57137

Grievance Officer: Mohammed Ismail

IMPORTANT INFORMATION

This Privacy Policy is intended to describe Rizz Up's privacy and personal-data practices based on the services and business operations currently intended by Rizz Up.

Rizz Up will update this Privacy Policy when its data practices materially change, including when new analytics, advertising, payment, communication, customer-support or other third-party technologies are introduced.

Nothing in this Privacy Policy limits any rights or protections that cannot lawfully be excluded under applicable law.