Returns & Refund

Last Updated: 14 August 2026

At Rizz Up, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains when you can request a return, refund or size exchange, how to initiate a return, and how refunds are processed.

This policy applies to purchases made through rizzup.store. Purchases made through Amazon may also be subject to Amazon's applicable return, refund and marketplace policies.

Nothing in this policy limits any consumer rights or remedies that cannot lawfully be excluded under applicable Indian law.

ELIGIBILITY FOR RETURNS

Rizz Up accepts eligible return requests made within 7 days from the date of delivery.

To qualify for a standard return or size exchange, the product must:

• Be unworn;

• Be unwashed;

• Be unused;

• Be unaltered;

• Have the original Rizz Up hangtag attached;

• Have the original packaging where reasonably possible; and

• Be in its original, resalable condition.

The product must be returned in a condition that allows Rizz Up to reasonably determine that it has not been used, washed, altered or damaged after delivery.

HANGTAG REQUIREMENT

The original Rizz Up hangtag is an important part of our return and exchange process.

If the hangtag has been removed, cut, damaged or otherwise detached from the product, the product will generally not qualify for a standard change-of-mind return or size exchange.

However, this condition does not prevent a customer from contacting Rizz Up regarding a product that is defective, damaged in transit, incorrect, or otherwise not as ordered. Such cases will be assessed separately.

CHANGE-OF-MIND RETURNS

If you simply change your mind about a purchase, select the wrong size, or no longer want the product, you may request a return within the applicable 7-day return period, provided the product satisfies the return conditions in this policy.

Eligible change-of-mind returns may be refunded after the returned product is received and successfully inspected.

Shipping charges paid on the original order are non-refundable.

For COD orders, the ₹100 COD charge is also non-refundable.

SIZE EXCHANGES

Rizz Up allows size exchanges for eligible T-shirts.

For example:

Ordered M → Need L

You may request a size exchange within 7 days from delivery, provided the product satisfies the applicable return conditions.

Exchange limit

To protect the integrity of our products and prevent misuse of the exchange system:

• A maximum of two size exchanges may be permitted for the same order.

• The first eligible size exchange is free.

• Any subsequent eligible exchange may be subject to applicable shipping/reverse-shipping charges.

Exchange availability is subject to the requested size being in stock.

If the requested replacement size is unavailable, Rizz Up may offer an alternative resolution, including a refund where appropriate.

SIZE SELECTION

Customers are responsible for selecting the appropriate size using the Rizz Up size chart provided on the website.

If the garment received matches the measurements and size information published by Rizz Up but the customer finds the fit unsuitable, this will generally be treated as a size/change-of-mind matter, rather than a manufacturing defect.

Eligible customers may still request a size exchange or return in accordance with this policy.

WRONG PRODUCT RECEIVED

If you receive a product that is different from what you ordered, contact us as soon as possible.

Examples include:

• Wrong T-shirt design;

• Wrong colour;

• Wrong size sent by Rizz Up;

• Incorrect quantity; or

• Another product being supplied instead of the ordered product.

For an item incorrectly supplied by Rizz Up, we will assess the issue and, where confirmed, provide an appropriate resolution such as:

• Replacement with the correct product;

• Exchange; or

• Refund.

Where the error is attributable to Rizz Up, Rizz Up will bear the applicable return/replacement shipping cost.

MANUFACTURING DEFECTS

If you believe your product has a manufacturing or production defect, contact us within 48 hours of delivery.

Examples may include:

• Significant stitching defects;

• Torn fabric;

• Major printing defects;

• Severe print misalignment;

• Manufacturing-related damage; or

• Other material defects attributable to production.

Please provide:

• Order number;

• Photographs of the product;

• Clear photographs of the suspected defect; and

• A description of the issue.

Where reasonably necessary, we may request additional photographs or video to assess the claim.

After assessment, Rizz Up may provide an appropriate remedy, which may include:

• Replacement;

• Exchange; or

• Refund.

Where the issue is determined to be a genuine manufacturing defect, Rizz Up will bear the applicable return/replacement shipping costs.

DAMAGE DURING DELIVERY

If your package or product appears to have been damaged during transit, contact Rizz Up as soon as possible and preferably within 48 hours of delivery.

Please provide:

• Order number;

• Photographs of the outer packaging;

• Photographs of the damaged product;

• Description of the damage; and

• Any additional information reasonably requested by our support team.

We may coordinate with the applicable courier/logistics provider to investigate the matter.

The claim will be assessed based on the available evidence and circumstances.

Where the damage is determined to have occurred during transit, Rizz Up will work with the customer to provide an appropriate remedy, which may include replacement, exchange or refund.

UNBOXING VIDEO

For damaged, incorrect, missing or defective-product claims, Rizz Up may request an unboxing video or other evidence showing the condition of the package and product when received.

Customers are strongly advised to record the opening of the package.

An unboxing video may assist us in verifying:

• Whether the package was received sealed;

• Whether the correct product was packed;

• Whether the product was damaged before opening;

• Whether an item was missing; and

• Whether the issue may have occurred during transit.

Where an unboxing video is unavailable, Rizz Up may consider other reasonable evidence provided by the customer. The absence of an unboxing video will not, by itself, determine a customer's rights where applicable law provides otherwise.

MISSING ITEMS

If an order contains multiple products but one or more products are missing, contact Rizz Up within 48 hours of delivery.

Please provide:

• Order number;

• Photographs of the received package and contents;

• Details of the missing product; and

• Unboxing video where available.

Rizz Up may investigate its packing records and coordinate with the applicable logistics provider.

If the missing item is confirmed, Rizz Up may provide an appropriate resolution, including replacement or refund for the missing item.

PRODUCTS THAT HAVE BEEN WORN, WASHED OR ALTERED

Products that have been:

• Worn;

• Washed;

• Ironed improperly;

• Altered;

• Modified;

• Damaged after delivery; or

• Otherwise used beyond reasonable inspection

will generally not qualify for a standard change-of-mind return or size exchange.

This restriction does not prevent customers from contacting Rizz Up regarding a genuine manufacturing defect or other issue that may be covered by applicable law.

PRODUCTS WITH REMOVED HANGTAGS

If the original Rizz Up hangtag has been removed or cut, standard change-of-mind returns and size exchanges will generally not be accepted.

However, customers may still contact Rizz Up regarding:

• Manufacturing defects;

• Wrong products;

• Transit damage;

• Missing products; or

• Other legitimate product-related issues.

Such matters will be assessed separately.

SALE AND DISCOUNTED PRODUCTS

Discounted or promotional products generally remain eligible for the same return and exchange conditions described in this policy.

However, Rizz Up may clearly designate a particular product or offer as "Final Sale" or "Non-Returnable" before purchase where permitted by applicable law.

A product being discounted does not remove a customer's applicable rights relating to defective, damaged, incorrect or non-conforming products.

RETURN SHIPPING COSTS

Change-of-mind return

For an eligible change-of-mind return, the applicable return/reverse-shipping cost may be borne by the customer or deducted from the applicable refund, as communicated during the return process.

Wrong or defective product

Where the issue is confirmed to have been caused by Rizz Up, such as:

• Wrong product supplied;

• Wrong size supplied by Rizz Up;

• Confirmed manufacturing defect; or

• Other confirmed Rizz Up fulfilment error,

Rizz Up will bear the applicable return/replacement shipping cost.

First size exchange

The first eligible size exchange is free.

Any subsequent eligible exchange, up to the applicable exchange limit, may be subject to shipping/reverse-shipping charges.

ORIGINAL SHIPPING CHARGES

Shipping charges paid on the original order are non-refundable for standard change-of-mind returns.

For example:

Product price: ₹999
Original shipping: ₹60
Amount paid: ₹1,059

If the customer returns the product because they changed their mind, the applicable product amount may be refunded, but the original ₹60 shipping charge will not be refunded.

This does not limit any refund or remedy that may be required under applicable law for defective, incorrect or otherwise non-conforming goods.

COD CHARGES

Cash on Delivery orders include an additional ₹100 COD charge.

The ₹100 COD charge is non-refundable for standard returns or change-of-mind returns.

Where a refund is required because Rizz Up supplied a wrong, defective or materially incorrect product, the applicable refund will be assessed based on the circumstances and applicable law.

COUPON AND FREE-SHIPPING ORDERS

Where a customer uses a valid coupon that provides free shipping, the applicable refund will generally be calculated based on the amount actually paid for the returned product/order, subject to the applicable terms of the coupon and this policy.

The customer will not be charged the shipping amount that was waived by the applicable coupon.

If a coupon was conditional on a minimum order value or other requirement, the refund may be adjusted where necessary to reflect the applicable coupon terms.

HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, contact Rizz Up:

Email: connect@rizzup.store
Phone: +91 63740 57137

Please include:

• Order number;

• Customer name;

• Registered mobile number/email;

• Product name;

• Reason for return/exchange;

• Requested size, where applicable; and

• Photographs or other evidence where requested.

Return/exchange requests must generally be submitted within 7 days from delivery.

RETURN PICKUP AND REVERSE SHIPPING

Where reverse pickup service is available for the customer's PIN code, Rizz Up may arrange a return pickup through its logistics partners.

Where pickup is unavailable, Rizz Up may provide alternative return instructions.

The availability of reverse pickup depends on:

• PIN-code serviceability;

• Courier availability;

• Logistics partner capabilities; and

• Other operational circumstances.

Customers must follow the return instructions provided by Rizz Up.

RETURN PACKAGING

Customers should, where reasonably possible, return products using the original packaging or suitable protective packaging.

The product should be packed securely to prevent damage during return transportation.

Customers are responsible for ensuring that the returned product is securely packed before handing it over to the courier, except where a different procedure has been specifically provided by Rizz Up.

RETURN INSPECTION

Returned products will be inspected by Rizz Up before a refund or exchange is approved.

The inspection may verify:

• Product condition;

• Hangtag status;

• Signs of wear or washing;

• Alteration or modification;

• Product identity;

• Manufacturing defects;

• Damage;

• Packaging; and

• Compliance with the applicable return conditions.

If a returned product does not satisfy the applicable conditions for a standard return or exchange, Rizz Up may reject the return request.

Where a return is rejected, we may contact the customer and explain the reason.

REFUND PROCESS

Once an eligible return is received and successfully inspected, Rizz Up will process the applicable refund.

Refunds will generally be initiated within:

5–7 business days after the return has been approved following inspection.

The actual time taken for the funds to appear in the customer's account may depend on the payment provider, bank or financial institution.

REFUND METHOD

Refunds may be processed through the original payment method or another appropriate payment method depending on the order, payment method, technical availability and applicable circumstances.

For prepaid orders, Rizz Up will generally seek to process the refund through the applicable payment mechanism used for the original transaction where possible.

For COD orders, Rizz Up may request additional payment details, such as bank-account or UPI information, where necessary to process an eligible refund.

Customers should provide such information only through the official Rizz Up communication channels.

Rizz Up will never ask customers to provide their UPI PIN, card CVV, banking password or similar payment authentication credentials for processing a refund.

REFUND FOR CANCELLED ORDERS

If an order is successfully cancelled before dispatch and the customer is entitled to a refund, Rizz Up will process the applicable refund in accordance with the payment method and applicable terms.

Refund timing may depend on the payment provider or bank.

Where an order has already been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

RETURN OF PART OF AN ORDER

If a customer purchases multiple products in one order and returns only some of them, the refund will generally apply only to the eligible returned product(s), subject to:

• Applicable coupon conditions;

• Shipping charges;

• COD charges;

• Return costs;

• Promotional conditions; and

• Other applicable terms.

EXCHANGE AVAILABILITY

An exchange is subject to availability of the requested size.

If the requested size is unavailable, Rizz Up may offer:

• Another available size;

• A refund where applicable; or

• Another reasonable resolution.

Customers should not send products back without first receiving return/exchange instructions from Rizz Up.

FRAUDULENT OR ABUSIVE RETURN ACTIVITY

Rizz Up reserves the right to investigate suspected fraudulent, abusive or repeated misuse of its return and exchange process.

Examples may include:

• Returning a different product from the one purchased;

• Returning a used or washed product while claiming it is unused;

• Removing or replacing product tags;

• Deliberately damaging products;

• Repeatedly making false damage or defect claims;

• Attempting to obtain multiple refunds for the same order;

• Providing misleading information; or

• Other conduct reasonably indicating abuse of the return system.

Where permitted by applicable law, Rizz Up may reject fraudulent or abusive claims and may restrict future return/exchange privileges where appropriate.

Nothing in this section limits any consumer rights that cannot lawfully be excluded.

CUSTOMER RESPONSIBILITY

Customers are responsible for:

• Selecting the correct size;

• Providing accurate delivery information;

• Inspecting products upon delivery;

• Following return instructions;

• Returning the correct product;

• Ensuring returned products are securely packaged; and

• Providing accurate information during the return process.

CONSUMER RIGHTS

This Returns & Refunds Policy is intended to establish Rizz Up's standard commercial return and refund process.

Nothing in this policy is intended to exclude, restrict or override any consumer rights, guarantees, remedies or protections that cannot legally be excluded under applicable Indian law.

Where applicable law provides a customer with a right or remedy beyond the terms of this policy, the applicable law will prevail.

CONTACT US

For returns, exchanges or refund-related questions:

Rizz Up Private Limited

Muthamizh Nagar, Kodungaiyur,
Chennai, Tamil Nadu – 600 118, India

Email: connect@rizzup.store
Phone: +91 63740 57137

Grievance Officer

Mohammed Ismail
Grievance Officer
Rizz Up Private Limited

Email: connect@rizzup.store
Phone: +91 63740 57137

CHANGES TO THIS POLICY

Rizz Up may update this Returns & Refunds Policy from time to time to reflect changes in:

• Products;

• Return procedures;

• Exchange procedures;

• Logistics arrangements;

• Payment methods;

• Business practices; or

• Applicable laws and regulations.

The latest version will be published on rizzup.store and will display its applicable "Last Updated" date.

Rizz Up Private Limited
Muthamizh Nagar, Kodungaiyur, Chennai, Tamil Nadu – 600 118, India

Email: connect@rizzup.store
Phone: +91 63740 57137